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I actually ended up opening an account with them as a secondary account, and I have to say that I am very impressed. Their customer service is fantastic. The $19.95 is getting off cheap compared to the $105 Bank of America charged me for an 85 cent overdraft, plus the other fees for my "free" account they have come up with since June. Probity only charged me $10 for an order of 200 checks with free shipping. Bank of America charged me $26. The couple of times I have had to send in paper checks was great..they were credited the same day and they will actually take the time to call and verify funds with the issuing institutution so that they don't have to do the "extended hold" thing.
I had one unauthorized transaction on my debit card last weekend. I emailed them, had the dispute forms in email attachment Monday morning, faxed it back, and the funds were back in my account in under three hours.
What I really like is that they actually do pay debits in the order in which they come in, not in the order that they feel like paying them in order to manipulate more fees. But what I REALLY like is that if you email them, you get a personalized response that actually pertains to what you are emailing them about; or better, they will even call you about it. Canned emails are one of my biggest pet peeves (not just with banks, but in general).
Bank of America is now my secondary account; I only use them when I have to go in and buy wrapped pennies to pay my union dues.
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