The risk recovery dept has told you correct, if you pay in full they will not remove you from chexsystems and simply update the report to paid. Also, WAMU is well known for making the 5 year reporting period from the time of the last payment. So if this is an old account, I would consider that factor before making payment.
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WAMU says we can contact another branch, the Customer Fulfillment Department and perhaps they would do PFD, not sure
1.This is a lie... the WAMU recovery dept will determine alone if you are to be removed from chexsystems and they never remove anyone
2.You can ask the bank for a PFD but chances are they will not agree to it. If they do, Make sure you get it in writing.
3. How old is your chexsystems report. Most of the time yes, you should always dispute with chexsystems before the reporting bank.
4. Finding an account, what is your zip code? Options for a new account depend on where you live. Sometimes banks like TAB and People's are the best solutions but many times I can help find more local options. My list is also on my site www.chexvictims.net