Non Receipt Showing Customer Says He Was Physically Threatened

[centex]

http://consumerist.com/2010/01/walmart-hol...er-hostage.html

 

another one. these people are out of control.

 

And to think I once thought the CompUSA door nazis were the worst...seems like the box o'salamanders chain takes the cake. And while the worst portion of the conduct appears to have been by employees of another agency, my guess is they were working OT as agents OF said box o'salamanders, thereby making DM equally culpable if the facts were remotely close to what has been reported...

[BBQ123]

http://consumerist.com/2010/01/walmart-hol...er-hostage.html

 

another one. these people are out of control.

 

More lawsuits against incompetent retailers are needed.

[hegemony]

http://consumerist.com/2010/01/walmart-hol...er-hostage.html

 

another one. these people are out of control.

 

More lawsuits against incompetent retailers are needed.

no doubt. these scumbags need to be taught a lesson or two.

[Grizzly Bear]

http://consumerist.com/2010/01/walmart-hol...er-hostage.html

 

another one. these people are out of control.

 

More lawsuits against incompetent retailers are needed.

no doubt. these scumbags need to be taught a lesson or two.

 

Absolutely.

[GEORGE]

Had this been TARGET or KMART or THE GROCERY STORE...nobody would have made it an issue

[hegemony]

http://consumerist.com/2010/01/walmart-hol...er-hostage.html

 

another one. these people are out of control.

 

And to think I once thought the CompUSA door nazis were the worst...seems like the box o'salamanders chain takes the cake. And while the worst portion of the conduct appears to have been by employees of another agency, my guess is they were working OT as agents OF said box o'salamanders, thereby making DM equally culpable if the facts were remotely close to what has been reported...

 

any retailer doing this strong arm nazi crap needs to be stopped. the rent a cops and under-trained staff need to be taught better. unfortunately civil suits might be the only way to get these retailers to change. it is too bad so many shoppers are willing to bend over and spread 'em for unprofessional retailers.

Edited January 17, 2010 by hegemony

[MB82x]

As far as reciept checking goes, I don't see the issue.

 

It's a simple request. You can't have your identity stolen over it. Refusing to show a reciept is either laziness, disrespectfulness or belligerence. For some stores/products, I would call it a necessity.

 

If I was working a door at a store, and nicely asked a customer to see the reciept for their $600 TV, and they responded with "get out of my way", or took off running, my instinct isn't going to be "oh, they must be in a rush" or "they must not be in the mood to get their reciept out" - it's that they stole it. Why else would they take off?

 

Coming from a retail worker, trust me - a little common courtesy goes a long way. We don't check your reciept because we think YOU are stealing - but if we didn't check reciepts, then people WOULD walk in and walk out with whatever they wanted, unchecked.

 

I'm sure my attitude on "customer service" is probably unpopular here, but here it is: Everyone starts of equal, and gets the best service I can provide. People who are rude and disrespectful get the bare minimum I can offer without breaking rules.

 

Last night a guy came up to me, demanding I substitute Crest for Colgate - Colgate was on sale but he didn't want that... he wanted Crest instead, for the sale price. Had he asked nicely, he would have been accomodated. He demanded it, and added "if you don't, I'll report you". He got nothing. I got reported. The corporate office called me today, and we laughed about it.

 

Today a customer was screaming at two employees because we were out of Cookie Dough Ice Cream. I told her we would get a shipment tonight. She dropped an F-Bomb and accused me of hiding it on her. I hate crackheads. She got thrown out, and is never allowed back in.

[athensgaguy]

As far as reciept checking goes, I don't see the issue.

 

It's a simple request. You can't have your identity stolen over it. Refusing to show a reciept is either laziness, disrespectfulness or belligerence. For some stores/products, I would call it a necessity.

 

If I was working a door at a store, and nicely asked a customer to see the reciept for their $600 TV, and they responded with "get out of my way", or took off running, my instinct isn't going to be "oh, they must be in a rush" or "they must not be in the mood to get their reciept out" - it's that they stole it. Why else would they take off?

 

Coming from a retail worker, trust me - a little common courtesy goes a long way. We don't check your reciept because we think YOU are stealing - but if we didn't check reciepts, then people WOULD walk in and walk out with whatever they wanted, unchecked.

 

I'm sure my attitude on "customer service" is probably unpopular here, but here it is: Everyone starts of equal, and gets the best service I can provide. People who are rude and disrespectful get the bare minimum I can offer without breaking rules.

 

Last night a guy came up to me, demanding I substitute Crest for Colgate - Colgate was on sale but he didn't want that... he wanted Crest instead, for the sale price. Had he asked nicely, he would have been accomodated. He demanded it, and added "if you don't, I'll report you". He got nothing. I got reported. The corporate office called me today, and we laughed about it.

 

Today a customer was screaming at two employees because we were out of Cookie Dough Ice Cream. I told her we would get a shipment tonight. She dropped an F-Bomb and accused me of hiding it on her. I hate crackheads. She got thrown out, and is never allowed back in.

 

Next time someone asks to see my receipt, instead of saying "No, Thanks.", I'm going to demand to see the receipt for their shoes.

[MB82x]

As far as reciept checking goes, I don't see the issue.

 

It's a simple request. You can't have your identity stolen over it. Refusing to show a reciept is either laziness, disrespectfulness or belligerence. For some stores/products, I would call it a necessity.

 

If I was working a door at a store, and nicely asked a customer to see the reciept for their $600 TV, and they responded with "get out of my way", or took off running, my instinct isn't going to be "oh, they must be in a rush" or "they must not be in the mood to get their reciept out" - it's that they stole it. Why else would they take off?

 

Coming from a retail worker, trust me - a little common courtesy goes a long way. We don't check your reciept because we think YOU are stealing - but if we didn't check reciepts, then people WOULD walk in and walk out with whatever they wanted, unchecked.

 

I'm sure my attitude on "customer service" is probably unpopular here, but here it is: Everyone starts of equal, and gets the best service I can provide. People who are rude and disrespectful get the bare minimum I can offer without breaking rules.

 

Last night a guy came up to me, demanding I substitute Crest for Colgate - Colgate was on sale but he didn't want that... he wanted Crest instead, for the sale price. Had he asked nicely, he would have been accomodated. He demanded it, and added "if you don't, I'll report you". He got nothing. I got reported. The corporate office called me today, and we laughed about it.

 

Today a customer was screaming at two employees because we were out of Cookie Dough Ice Cream. I told her we would get a shipment tonight. She dropped an F-Bomb and accused me of hiding it on her. I hate crackheads. She got thrown out, and is never allowed back in.

 

Next time someone asks to see my receipt, instead of saying "No, Thanks.", I'm going to demand to see the receipt for their shoes.

 

Yeah... that'll do the trick.

 

Why are you so adamant about not showing a receipt? You aren't being singled out. The store is simply trying to protect their inventory. It takes 2-3 seconds, and you're on your way.

[GEORGE]

As far as reciept checking goes, I don't see the issue.

 

It's a simple request. You can't have your identity stolen over it. Refusing to show a reciept is either laziness, disrespectfulness or belligerence. For some stores/products, I would call it a necessity.

 

If I was working a door at a store, and nicely asked a customer to see the reciept for their $600 TV, and they responded with "get out of my way", or took off running, my instinct isn't going to be "oh, they must be in a rush" or "they must not be in the mood to get their reciept out" - it's that they stole it. Why else would they take off?

 

Coming from a retail worker, trust me - a little common courtesy goes a long way. We don't check your reciept because we think YOU are stealing - but if we didn't check reciepts, then people WOULD walk in and walk out with whatever they wanted, unchecked.

 

I'm sure my attitude on "customer service" is probably unpopular here, but here it is: Everyone starts of equal, and gets the best service I can provide. People who are rude and disrespectful get the bare minimum I can offer without breaking rules.

 

Last night a guy came up to me, demanding I substitute Crest for Colgate - Colgate was on sale but he didn't want that... he wanted Crest instead, for the sale price. Had he asked nicely, he would have been accomodated. He demanded it, and added "if you don't, I'll report you". He got nothing. I got reported. The corporate office called me today, and we laughed about it.

 

Today a customer was screaming at two employees because we were out of Cookie Dough Ice Cream. I told her we would get a shipment tonight. She dropped an F-Bomb and accused me of hiding it on her. I hate crackheads. She got thrown out, and is never allowed back in.

 

Next time someone asks to see my receipt, instead of saying "No, Thanks.", I'm going to demand to see the receipt for their shoes.

I still have my receipt...not on me though

 

$99 each pair x 2

[athensgaguy]

Yeah... that'll do the trick.

 

Why are you so adamant about not showing a receipt? You aren't being singled out. The store is simply trying to protect their inventory. It takes 2-3 seconds, and you're on your way.

 

I don't show receipts because there is no good reason for me to show a receipt, and I am certainly not required to do so.

[hegemony]

if the retailer's loss management team is so lemonade poor that they have to harass customers as they leave the store then something needs to change.

[MB82x]

Yeah... that'll do the trick.

 

Why are you so adamant about not showing a receipt? You aren't being singled out. The store is simply trying to protect their inventory. It takes 2-3 seconds, and you're on your way.

 

I don't show receipts because there is no good reason for me to show a receipt, and I am certainly not required to do so.

 

Proof you paid instead of grabbed a widescreen TV off the shelf and walking out with it?

 

I really want to hear your reasoning, besides "I don't want to".

[HappyInTexas]

Proof you paid instead of grabbed a widescreen TV off the shelf and walking out with it?

 

I really want to hear your reasoning, besides "I don't want to".

 

How about, "I'm not legally required to". Just because companies say to do something, doesn't mean everyone should just do it.

 

If they think I am stealing, call the cops. If they really want to employ security, fair enough, but keep in mind that they better have some evidence on video, or it could be false imprisonment.

 

And finally, I've noticed that Wally World doesn't check receipts in Texas anymore (at least where I live they don't). Only CostCo do I stop and let them check, because that is part of the membership thing (same would be true of Sams Club). But I'm not a "member of Wally World, so they cannot stop me on the way out of the door.

[MB82x]

That's basically "just because". They're not asking you to wait in another line. There's zero inconvenience.

 

What if it was done in another manner? Each high ticket item (talking TVs, BluRays, Consoles, etc...) had a store barcode on them - and the door clerk just wanted to scan it to see it was sold? (I think this would be a good idea, as it would prevent receipt swapping too)...

[Grizzly Bear]

As far as reciept checking goes, I don't see the issue.

 

It's a simple request. You can't have your identity stolen over it. Refusing to show a reciept is either laziness, disrespectfulness or belligerence. For some stores/products, I would call it a necessity.

 

If I was working a door at a store, and nicely asked a customer to see the reciept for their $600 TV, and they responded with "get out of my way", or took off running, my instinct isn't going to be "oh, they must be in a rush" or "they must not be in the mood to get their reciept out" - it's that they stole it. Why else would they take off?

 

Coming from a retail worker, trust me - a little common courtesy goes a long way. We don't check your reciept because we think YOU are stealing - but if we didn't check reciepts, then people WOULD walk in and walk out with whatever they wanted, unchecked.

 

I'm sure my attitude on "customer service" is probably unpopular here, but here it is: Everyone starts of equal, and gets the best service I can provide. People who are rude and disrespectful get the bare minimum I can offer without breaking rules.

 

Last night a guy came up to me, demanding I substitute Crest for Colgate - Colgate was on sale but he didn't want that... he wanted Crest instead, for the sale price. Had he asked nicely, he would have been accomodated. He demanded it, and added "if you don't, I'll report you". He got nothing. I got reported. The corporate office called me today, and we laughed about it.

 

Today a customer was screaming at two employees because we were out of Cookie Dough Ice Cream. I told her we would get a shipment tonight. She dropped an F-Bomb and accused me of hiding it on her. I hate crackheads. She got thrown out, and is never allowed back in.

 

Refusal to show a receipt and stand up for one's rights is not indicative of guilt.

[centex]

Yeah... that'll do the trick.

 

Why are you so adamant about not showing a receipt? You aren't being singled out. The store is simply trying to protect their inventory. It takes 2-3 seconds, and you're on your way.

 

I don't show receipts because there is no good reason for me to show a receipt, and I am certainly not required to do so.

 

Proof you paid instead of grabbed a widescreen TV off the shelf and walking out with it?

 

I really want to hear your reasoning, besides "I don't want to".

 

How about: I just paid for the item at your register that is barely 20 feet away. If you have that great a concern that something hinky is going on, then step up the hiring practices for your loss prevention personnel.

 

After I have paid for an item, I have put things into my pocket, I am getting out car keys, putting on sunglasses and often times beginning a phone call. Having to stop the rest of things to dig a receipt back out is an unnecessary of time and does little to alter shrinkage numbers.

 

If you want to make it a requirement, then post sufficient notice at both the entrance of the store as well as again at the register.

Edited January 18, 2010 by centex

[hegemony]

How about: I just paid for the item at your register that is barely 20 feet away. If you have that great a concern that something hinky is going on, then step up the hiring practices for your loss prevention personnel.

 

After I have paid for an item, I have put things into my pocket, I am getting out car keys, putting on sunglasses and often times beginning a phone call. Having to stop the rest of things to dig a receipt back out is an unnecessary of time and does little to alter shrinkage numbers.

 

If you want to make it a requirement, then post sufficient notice at both the entrance of the store as well as again at the register.

 

 

exactly...if the retailer's loss management team is so lemonade poor that they have to harass customers as they leave the store then something is fundamentally wrong with the retailer's staff and training procedures.

[athensgaguy]

That's basically "just because". They're not asking you to wait in another line. There's zero inconvenience.

 

What if it was done in another manner? Each high ticket item (talking TVs, BluRays, Consoles, etc...) had a store barcode on them - and the door clerk just wanted to scan it to see it was sold? (I think this would be a good idea, as it would prevent receipt swapping too)...

 

You want to see receipts "just because", so your excuse for hassling me is much weaker than my refusal (law is on my side).

 

If I bought it, you are not touching it (receipt or product) without my permission. Thanks.

[MB82x]

You have NOTHING to lose by having your receipt checked. You aren't getting frisked or interrogated. You're not getting "hassled". You're not being detained. The problems that seem to arise from these situations come when self-important, lawsuit happy consumers cross up with poorly trained security ("please, please, PLEASE - give me a reason to sue you!!" - the worst kind of people IMO)...

 

It is the store's right and responsibility to protect their inventory.

 

So, how about this? If someone walks into a store, makes their way to the DVD players... picks up a BluRay player, and procedes out the front door - should LP just let them go?

[centex]

So, how about this? If someone walks into a store, makes their way to the DVD players... picks up a BluRay player, and procedes out the front door - should LP just let them go?

 

Rare is the store where one can do that without having to walk PAST the registers AND in a case where no store employee should not have otherwise observed an obvious act of theft. The scenario you have described is very different from the vast majority of stores that harass customers who have just paid for an item barely twenty to thirty steps away from the doors...

 

AND YES...many of the stores using door nazis DO try to funnel you into a line where you wait...

[hegemony]

You have NOTHING to lose by having your receipt checked. You aren't getting frisked or interrogated. You're not getting "hassled". You're not being detained. The problems that seem to arise from these situations come when self-important, lawsuit happy consumers cross up with poorly trained security ("please, please, PLEASE - give me a reason to sue you!!" - the worst kind of people IMO)...

 

It is the store's right and responsibility to protect their inventory.

 

So, how about this? If someone walks into a store, makes their way to the DVD players... picks up a BluRay player, and procedes out the front door - should LP just let them go?

 

checking receipts is offensive since it assumes I am stealing something. it is used by paranoid, poor loss management, and unsophisticated retailers.

[GEORGE]

Because "SOME" have just walked out with-out being stopped and got away with a large amount...(THEFT)

 

It hurts everybody else

 

There are some that just theft candy or a donut just about every day they "SHOP" but it is still THEFT

 

"IF" the store has a produce section...CAN YOU SAY GRAZING???

[athensgaguy]

You have NOTHING to lose by having your receipt checked. You aren't getting frisked or interrogated. You're not getting "hassled". You're not being detained. The problems that seem to arise from these situations come when self-important, lawsuit happy consumers cross up with poorly trained security ("please, please, PLEASE - give me a reason to sue you!!" - the worst kind of people IMO)...

 

It is the store's right and responsibility to protect their inventory.

 

So, how about this? If someone walks into a store, makes their way to the DVD players... picks up a BluRay player, and procedes out the front door - should LP just let them go?

There are specific steps that might allow a person to be detained.

http://www.expertlaw.com/library/security/shoplifting.html

 

Having a receipt doesn't mean I bought it, and not having a receipt doesn't mean I stole it. Of course, since you don't seem to know anything about the process of LP, I'm going to have to wonder how long your retail establishment will last if someone that is not an ignorant of the law crackhead comes in.

[Grizzly Bear]

You have NOTHING to lose by having your receipt checked. You aren't getting frisked or interrogated. You're not getting "hassled". You're not being detained. The problems that seem to arise from these situations come when self-important, lawsuit happy consumers cross up with poorly trained security ("please, please, PLEASE - give me a reason to sue you!!" - the worst kind of people IMO)...

 

It is the store's right and responsibility to protect their inventory.

 

So, how about this? If someone walks into a store, makes their way to the DVD players... picks up a BluRay player, and procedes out the front door - should LP just let them go?

 

 

Receipt checks are a colossal act of disrepect to a store's customers.

 

 

What you stand for is basically a police state.