My weekend Macy's credit line increase ordeal

[sunshine76]

Saturday I called Macy's customer service and asked for a credit line increase from the outsourced customer service rep in India. I was patient and spoke clearly. "I started a new job, and with spring around the corner, I would love to use my Macys card, but with such a small $300 limit, there's not much I can do and I been an excellent customer since 1999, is there anything you can do?".

I was put on hold for aprox 5 minutes, he checked on me once during this period. He came back with, "I'm sorry Sunshine, I cannot give you a credit limit increase at this time". I asked "What is the reason WHY...he kept repeating the same freaking statement over and over again "I cannot give you a credit limit increase at this time". That's not an answer....I ask a question, you provide an answer, not that difficult!

 

OMG are you kidding me!!!!

 

I emailed Macys customer service this:

I just got off the phone with customer service to request a credit line

> increase because I want to do spring shopping on my Macys card, but with

> a $300 limit, there is not much I can do. I've been a customer since

> 1999, I have always been on time with my payments and you can't tell me

> WHY I am denied a credit limit increase after reviewing my account? I

> look forward to paying off my measly balance I owe Macys and never using

> the card again.

 

The very next day I get this from Macys:

Dear Sunshine,

>

> Thank you for taking the time to contact us about your Macy's account.

> I was happy to review your request.

>

> Your guideline was increased on 4/4/07

 

The outcome.....Credit line increased to $2000!

 

I usually don't care about credit line increases especially on retail cards, but I had share.

[squirrelgirl]

Saturday I called Macy's customer service and asked for a credit line increase from the outsourced customer service rep in India. I was patient and spoke clearly. "I started a new job, and with spring around the corner, I would love to use my Macys card, but with such a small $300 limit, there's not much I can do and I been an excellent customer since 1999, is there anything you can do?".

I was put on hold for aprox 5 minutes, he checked on me once during this period. He came back with, "I'm sorry Sunshine, I cannot give you a credit limit increase at this time". I asked "What is the reason WHY...he kept repeating the same freaking statement over and over again "I cannot give you a credit limit increase at this time". That's not an answer....I ask a question, you provide an answer, not that difficult!

 

OMG are you kidding me!!!!

 

I emailed Macys customer service this:

I just got off the phone with customer service to request a credit line

> increase because I want to do spring shopping on my Macys card, but with

> a $300 limit, there is not much I can do. I've been a customer since

> 1999, I have always been on time with my payments and you can't tell me

> WHY I am denied a credit limit increase after reviewing my account? I

> look forward to paying off my measly balance I owe Macys and never using

> the card again.

 

The very next day I get this from Macys:

Dear Sunshine,

>

> Thank you for taking the time to contact us about your Macy's account.

> I was happy to review your request.

>

> Your guideline was increased on 4/4/07

 

The outcome.....Credit line increased to $2000!

 

I usually don't care about credit line increases especially on retail cards, but I had share.

 

Congrats on the CLI! And you will still probably get a letter from them stating they could NOT give you one - be interesting to hear what they said.

[Jen32]

wow...congrats!

[Jaiye]

Congrats....

 

I just got an increase on my Macy's but they wouldn't give me one on the bloomies card. Said it hasn't been three months but I i know that I got them both on the same day last time! Maybe I'll try back next week....

[netlink]

Congrats....

 

I just got an increase on my Macy's but they wouldn't give me one on the bloomies card. Said it hasn't been three months but I i know that I got them both on the same day last time! Maybe I'll try back next week....

 

 

Congrats!

[Guest mixedup]

SWEET CLI

 

Do you really have to speak to outsource India people to get CLI????? OMG

 

ETA: I haven't asked for 1 yet......

Edited April 9, 2007 by mixedup